In partnership with :
GRAVITY GAME HUB (GGH) PTE LTD.
PRIVACY POLICY
(Effective Date 1 November 2021)
Gravity Game Hub (GGH) PTE LTD. Gravity Game Hub (GGH) PTE LTD. (“Company,” “we”, “us” or “our”) maintains these Terms of Service (“TOS”) that describes the terms and conditions applicable to the use of our massively multiplayer online role-playing game named Ragnarok Online which can be accessed through a client program operated in personal computer (“PC”) and is operated in a certain hardware environment with such operating system. Ragnarok Online may be accessible through a certain game distribution system (“Game Portal”). Your use of the Ragnarok Online is subject at all times to these TOS, our privacy policy (“Privacy Policy”) and any additional end user license agreements (the “EULA”) which may apply. Any inconsistencies between this TOS, the Privacy Policy or any EULA shall be resolved by the Company in its sole and absolute discretion.
By accepting our Privacy Policy and the applicable Terms of Service during Service account registration or by otherwise accessing or using our Service(s) you are agreeing to the terms and conditions of this Privacy Policy (including our collection, storage, use and disclosure of your personal information) and that your access or use of the Service(s) is also subject to the applicable Terms of Service.
PLEASE NOTICE THAT COMPANY DO NOT PROVIDE ANY GAME SERVICE TO USER(S) IN THE TERRITORY OF EUROPEAN ECONOMIC AREA (EEA) WHICH INCLUDES THE EUROPEAN UNION MEMBER STATES AND ICELAND, LIECHTENSTEIN AND NORWAY (EUROPEAN USER). THEREFORE, PLEASE DO NOT ATTEMPT TO PLAY ANY GAME ON OR THROUGH ANY COMPANY’S SERVICES IF YOU ARE A EUROPEAN USER.
Collecting Personal Information
Our primary goal in collecting the information described below is to provide you, the user, EXCLUDING a European User, with a customized experience on our Service and to deliver better service, products, and more relevant content to our customers, prospective customers, and visitors. If you acquire the nationality, or any reason at all, by which you become a European User, you will notify such fact to Company for our terminating your access to the Services under the condition of relevant TERMS OF SERVICE and this Privacy Policy.
Personal information may be collected from you during your use of the Service, including, during (a) the registration process, (b) promotional campaigns, (c) customer support and technical service requests, and/or (d) ordering and use of products and other services, or from and through third party service providers and partners.
Information Collected Directly From You
Registration Information. When you communicate directly with us, either through a Ragnarok Online, at our Site, a Forum, you are authorizing us to collect, store and use/share information collected from you in accordance with this Privacy Policy. Such information may include: (i) your age or birthday; (ii) your first and last name; (iii) your valid e-mail address and telephone number; (iv) I.D., password and other information necessary to ensure security of your account; and (v) such other information such as billing information, sex, profile photo, photo representation (avatar), character name, interests and hobbies, game play preferences, advertisement identifier, and Q&A information.
From time to time we may expand or change the information requested upon registration or log-in, so this may not be a complete list. We ask that you provide only your own personal information, not personal information concerning anyone else.
Usage Information. We collect details of your use of our Services and the resources that you access. Such usage information includes information about how and when you access or use our Services (such as Games accessed, game score, pages visited, purchase and use of Virtual Money and/or Virtual Goods, the details of your purchases, and your game play).
Interaction and Communications among Users. We collect information about (i) your interaction with other users (for example, invite, gift, sharing of your rank or level, screen-shots, etc.) and (ii) your communication and interaction with your contacts through social media channels (including, social network services, messengers, and any other services which has social features like invite friends and sharing information with friends).
Payment and Billing Information. If you purchase any in-Service items, our third party partners will collect the payment and billing information necessary to complete the transaction. Such information may include: (i) your first and last name; (ii) your valid e-mail address; (iii) credit card, PayPal and other third party payment processor information; (iv) billing address; and (v) such other information you choose to provide.
Customer Service and Support. When you send email or other communications to us in connection with customer service and support, we will collect and store your contact information, information about your use of the Service, your user ID and such other information you provide to us in order to process your inquiries, respond to your requests and improve our Service. We will also store the correspondence and any information contained therein.
Profile Information. We provide areas on our Service where you can post information about yourself and others and communicate with others or upload content such as photographs. Such postings are governed by the applicable Terms of Service. In addition, such postings may appear on other websites or services, or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable areas, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control anyone who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.
Information Received from SNS and APIs
Because the Ragnarok Online is accesible through the Game Portal, you allow us to access certain information from your profile through the Game Portal’s Ragnarok Online Programming Interface (“API”).”). The information we receive varies by the Ragnarok Online and by the privacy settings for the Game Portal and may include any or all of the following information, as allowed by you, the Game Portal and your privacy preferences: (i) your first and last name; (ii) your profile picture or its URL; (iii) your user ID number; which is linked to publicly available information such as name and profile photo; (iv) the user ID numbers for your friends that are also connected to our Ragnarok Online(s); (v) login e-mail you provided to the Game Portal when you registered; (vi) your physical location and that of your access device(s) and (vii) your gender.
By using our Ragnarok Online(s) through an SNS, you are authorizing us to collect, store and use/share any and all information you agreed the SNS could disclose to us through the API in accordance with this Privacy Policy. Your agreement is evidenced when you “accept” or “allow” (or comparable terms) one of our Ragnarok Online on an SNS.
Automated Information Collection Technologies
As described below, when you access our Services, we collect certain technical information and may associate such information with your user or account ID number for our internal use.
Cookies
A “cookie” is a small text file that is sent to your browser from a web server and stored on your computer’s hard drive. We may use cookies to track general, non-personal information about our users (e.g., user name, pages viewed, time spent on our Site(s), games, and the sites visited just before and just after our Site(s)) for statistical and market research purposes.
We use cookies to gather information about our users’ browser activities in order to constantly improve our Service. This information assists us to design and arrange our web pages in a most user-friendly manner and to continually improve our Service to better meet the needs of our customers, prospective customers, and visitors.
We may also use local shared objects known as “flash cookies”, which help us to prevent fraud, remember your in-game settings and to track your progress on certain in-game tasks.
You have choices with respect to cookies. By modifying your browser preferences, you have the option to reject all cookies, or limit the type of cookies you allow. Flash cookies operate differently from browser cookies and cookie management tools available in a web browser will not remove flash cookies. To learn more about and manage flash cookies you can visit www.adobe.com. Rejecting or limiting the type of cookies may, however, in limited instances prevent you from accessing certain features on our Service.
Log Files
Like most Internet services, we may also use log files on the server side. The data held in log files includes your computer’s IP (Internet Protocol) address, browser type, browser language, e-mail Ragnarok Online, Internet service provider, referring/exit Web pages, computer platform type, date/time stamp, and user activity. The company uses server log data to analyze trends, administer the services offered through our Service. We and our third party partners may use this information for product and service improvements, and in marketing and advertising services.
The software enabling our Services has associated log and temporary files that are stored on Company’s servers. These files store your account information, preference settings, system notifications as well as other data necessary to enable you to participate in our Service. Your information may also exist within regularly performed server backups.
Tracking Technologies
Our Services may utilize a variety of methods for tracking purposes, including web beacons (also known as Internet tags, pixel tags and clear GIFs). Web beacons are small pieces of data that are embedded in images on the pages of websites to analyze the traffic patterns, such as the frequency users visit various areas of our Services. Pixel tags may allow us to advertise more efficiently by excluding our current users from certain promotional messages or identifying the source of a new installation. These methods may involve transmitting information either directly to us or to another entity authorized by us to collect information on our behalf. We also use these technical methods in HTML e-mails that we send our guests to determine whether our guests have opened those e-mails or clicked on links in those e-mails. With web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
Third Party Advertisers
Many advertisements are managed and placed on the service by third parties. These third party advertisers may use cookies, web beacons or similar automated information collection technologies on your computer to help present, better target, and measure the effectiveness of their advertisements, by collecting non-personally identifiable information when you click on or move your cursor over one of their advertisements. We may share certain non-personally identifiable information about you as a user with certain third party advertisers to help them deliver more relevant advertisements through their ad networks. In some cases, we may have access to information from cookies, web beacons and similar automated information collection technologies used by third party advertisers on our Services and this information may permit us to identify other sites or services that you have visited that are also associated with the third party advertiser.
The use of cookies, web beacons, or similar automated information collection technologies by third party advertisers is subject to their own privacy policies. Finally, once you have clicked on an advertisement and have left the Service, our Privacy Policy no longer applies and you must read the privacy policy of the applicable third party advertiser to see how your personal information will be collected, stored and used as part of their service.
Click Through URLs
Some of our Services, including email messages, use “click-through URLs” linked to other content on our Services. We track this click-through data to help us determine interest in topics and use of the Services.
Monitoring/Public Information
You may also choose to disclose personal information in our Forums. Personal information you disclose in such Forums is public information, and there is no expectation of privacy or confidentiality. Please refer to the Terms of Service for additional information relating to the disclosure of personal information in such Forums.
Other Sources
We may collect or receive information from other sources including other users of the Service and third party information providers and partners. For example, we receive and store the information you provide when you enter any promotion, sweepstakes or loyalty program. Such information may be used to supplement your account information and/or profile and may be combined with other information we collect from you.
Use, Disclosure and Transfer
Unless otherwise described elsewhere in this Privacy Policy, we will not use or disclose any personal information collected from you. Your personal information may be used alone or in the aggregate with information collected from other users.
Use by Company
We use the information you provide so that we may better understand your needs and the needs of our customers, prospective customers, and visitors. Specifically, we use your personal information for many purposes, including:
(a) to allow you to register for and use our Services;
(b) to apply for employment opportunities at the Company;
(c) to audit and analyze data to improve and ensure the continued smooth operation of our Service;
(d) for market research purposes, including, without limitation, to analyze user characteristics and usage patterns in order to understand better how our Services are used and market them more effectively;
(e) to communicate with you concerning your account or to send you announcements, newsletters, promotional materials and other information about our Services or offerings of our business partners, and to offer you opportunities to participate in surveys, contest and sweepstakes;*
(f) to prevent or investigate actual or suspected fraud, hacking, infringement, or other misconduct involving our Service;
(g) to respond to inquiries, troubleshoot problems, investigate incidents, and handle complaints;
(h) provide, maintain, protect and improve our Services, including keeping you posted on our latest Service announcements, software updates and upcoming events, and develop new services;
(i) protect our rights or property or that of our users;
(j) to satisfy any applicable law, regulation, legal process or enforceable government request;
(k) to send notices, such as communications about your purchases and changes to our Terms of Service, this Privacy Policy and other Service-specific policies, and to enforce applicable terms and conditions set forth in such policies;
(l) to enable user-to-user communications; and
(m) protect against harm to the rights, property or safety of the Company, its users or the public as required or permitted by law.
The Company processes personal information on our databases, equipment and servers (owned by the Company and/or third parties in Singapore & South Korea and in other countries). In some cases, we may process personal information outside of your country.
*If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or follow the process described in the “Opt-Out Provision” section below
Disclosure and Transfer to Third Parties
We generally do not disclose or transfer any personal information about our customers, prospects, or visitors to any third parties. We may however, disclose and transfer data which does not contain or reveal any personally identifiable information or is specifically attributable to you to our business partners, third party analytics service providers, ad networks and advertisers (collectively, “Partners”). Provided, however, some Partners may also act as third party service providers (described below) to us and may have access to your personally identifiable information. Moreover, Partners may obtain public information about you from your profile or other public sources.
We may also periodically engage in co-marketing activities, where we work with a complementary solution provider to launch a joint marketing program. In these situations, we will only send information to you on behalf of the other; we do not provide your personally identifiable information to such partner. We may also enter into business partnerships with other parties to provide specific services. If a user signs up for these services or responds to a particular marketing offer, we may share personally identifiable information such as your name or other contact information that is necessary for our business partner to provide these services or get in contact with you.
Disclosure of your personally identifiable information may occur when we engage or employ service providers, vendors or other third parties to facilitate the provision of our Services (including, without limitation, payment processing, data analysis, e-mail delivery, hosting services, customer service and promotional services) to provide the Services on our behalf, or to assist us in analyzing how our Services are being used. Such third party service provider ( “Third Party Partner”) may have access to your personally identifiable information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
In the event Company combines with another company in the future through a corporate merger, sale, acquisition, liquidation or other similar process, your personally identifiable information may be transferred with the business or a part of it, or may be sold as an asset of the business, to the successor organization in such transaction. If material changes to the Company’s privacy practices will occur as a result of such transaction, we will notify you and other users in the manner described in this Privacy Policy.
In addition, upon the expiration or the termination of any third party license arrangements involving one or more parts of the Service, your personal information (including name, email address and other personally identifiable information) may be transferred to the subject third party licensor in accordance with the terms of the applicable license agreement. In advance of such transfer to a third party licensor, the Company will notify you and other users in writing in the manner described in this Privacy Policy.
Safety, Security and Legally Required Disclosures
Your personally identifiable information, and communications you make within the Service, may be accessed and disclosed if we believe that our Service is being used in the commission of a crime, when we believe in good faith that there is an emergency that poses a threat to the safety of you or another person and when necessary either to protect our rights or property including to enforce our Terms of Service, or for us to render the service you have requested.
We may also disclose personally identifiable information when required by law, regulation, court order, or in response to a subpoena or litigation discovery request, or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on us. In addition, we will make any legally required disclosures to government authorities and provide notice to you of any breach of security, confidentiality or unauthorized release of personal or private data in accordance with applicable laws, rules and regulations.
Storage and Security
We employ reasonable measures (both online and offline) to protect the security of information we collect from you. Such information is housed in secure databases, equipment and servers located in Singapore, South Korea and/or in other countries. The databases, equipment and servers we utilize may be owned by third party providers. To prevent unauthorized access, loss, or misuse, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we maintain. We use industry-standard technology, such as firewalls, in an effort to protect the confidentiality of your personal information. Moreover, in addition to password protection offered in connection with your Service account, we encrypt your transmission of sensitive information to us (e.g., account passwords and payment-related identifiable information) via SSL (secured socket layer) protocol in the interest of heightened privacy protection and information integrity.
Although we take reasonable precautions against possible security breaches of our Service, databases, equipment or servers, and records, we cannot guarantee that unauthorized access, hacking, data loss, or other security breaches and factors beyond our control will never take place and result in disclosure of your personal information. Accordingly, we disclaim any guarantees, warranties or representations relating to maintenance or nondisclosure of any personal information collected from you. We strongly urge you to take reasonable measures at all times (online and offline) to protect your personal information, including your password and other sensitive information.
In addition, while we strive to protect your personal information, you should know that information sent over the Internet, whether by e-mail or by using one of our on-line forms, is not necessarily secure against interception. Therefore, we cannot be responsible for such interception and cannot guarantee the security of such information.
We will investigate, attempt to resolve and take all reasonable steps necessary to ensure that your personal information and data is treated securely and in accordance with this Privacy Policy.
We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected or as needed to provide you with Services. We may retain your personal information after you have closed any account you have with us or after we have ceased providing Services to you if retention of your Personal Information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between members, prevent fraud, cheating or abuse, or enforce this Privacy Policy or any other agreement we may have with a user.
Additional Privacy Policy Terms
Opt-Out Provision
When we first collect information from you, we will offer you the opportunity to opt-out of having your personal information shared with parties outside of Company (unless otherwise described in this Privacy Policy). In addition, if you do not want us to send you communications relating to our Services, including, without limitation, announcements, newsletters and promotional materials or offers to participate in surveys, contests or sweepstakes, you can opt-out at the time of registration or information collection. If, at a later date, you choose to have your name or any other personal information removed from our mailing list, you can do so by emailing cs@gravitygamehub.com.
Review, Update, Correct, or Delete Personal Information
Generally, you may review, update, correct or delete your personal information collected by or through our Service by logging into your account. You may also correct factual inaccuracies. Certain types of personal information that is necessary to check eligibility, such as birth date or age, cannot be deleted, but may be modified with sufficient verification of the new information. Note that we reserve the right to terminate or delete any registration or promotional entry if we believe the personal information submitted was knowingly false or fraudulent.
To delete your personal information, you may also email us at cs@gravitygamehub.com. We will use commercially reasonable efforts to honor your request.
Please be aware that even after your account is terminated or deleted, some or all of your information may still remain visible to others, including but not limited to any information that has been: (i) incorporated into others user’s content, comments, postings, submissions, cities, resources or other in-game assets; (ii) copied, stored or disseminated by other users; (iii) shared or disseminated by you or others such as in a public posting; or (iv) posted on a third party platform. A request to delete and/or termination of your account will not result in the removal of information collected and already put in aggregate form or information that cannot, in our sole discretion, be removed without undue burden to us. We are not able and/or obligated to remove any of your information from a third party platform.
Moreover, please be aware that even after you delete your account or your account is terminated, your information is not deleted in its entirety from our servers and may not be deleted from servers of the third party platform you use to access our Services. We may, but are not obligated to, retain backup copies of your information, including personal information on our servers or databases (and/or any authorized third party servers or databases we use). Such information may be disclosed pursuant to this Privacy Policy regardless of whether your account is deleted or terminated. Moreover, any third party platform that you use to access the Services may also retain backup copies of your information even after your account is deleted or terminated which may be used and/or disclosed in accordance with their privacy policy.
To have access to your personal information, you must provide proof of identification such as full name, street address, city/state and zip code, user ID and password, and/or information about your recent activity on our Service. We reserve the right to deny access to any user if we believe there is a question about your identity. And if the burden or expense of providing access to your personal information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. Moreover, we may still retain an archived copy of your information in our files as required by law or for legitimate business purposes, including, resolving disputes, enforcing the Terms of Service, and for other technical and legal requirements and constraints related to our Service.
To manage the information we receive about you from the SNS where you play our games, you will need to follow the instructions at that SNS for updating your information and changing your privacy settings.
Notification of Changes
We reserve the right to update and change the terms of this Privacy Policy at any time. If we decide to update and materially change the terms of our Privacy Policy, we will post those changes in our Services and/or on the applicable Sites, and in the updated Privacy Policy. You should periodically check this Privacy Policy for updates.
By continuing to access or use the Services after we have posted an updated Privacy Policy or have provided you with notice of a modification, you agree to be bound by the modified Privacy Policy. If the modified Privacy Policy is not acceptable to you, your only recourse is to cease using the Services.
Links to Third Party Websites, Services and Offers.
Our Service may contain links to other websites, services and/or offers from third parties. We are not responsible for, nor will it be liable to you or any third party for, your interaction with such third parties or the information requests initiated by such third parties or the subsequent use, treatment or dissemination of the information you voluntarily chose to provide to them. You should review the applicable privacy policies and information practices of such third parties carefully before providing personal information to them. Moreover, if you have any questions or concerns, you should contact the third party directly.
Protection of Children’s Privacy
Children who reach the age (“Competent Age”) to give valid consent under his/her relevant national law or who does not reach the Competent Age but gets valid consent from their legal representative (e.g. parents) can only use the Ragnarok Online. We make reasonable efforts to verify if consent from or any contract concluded with such children is valid by offering users age verification methods and by obtaining clear consent from children’s legal representatives. If we learn that we have inadvertently gathered Personal Data from such children, we will take reasonable measures to promptly erase such information from our records. If children under Competent Age or their legal representative ask us to cease processing or profiling of the child’s Personal Data for the purposes of direct marketing, we will immediately do so.
Special Note to Parents
If you become aware that your child has provided us with personal information at our Service, we invite you to notify us so that we may delete the information from our records and discontinue any related features or services (see Opt-Out Provision above). We also urge parents to instruct their children never to give out their real names, addresses or phone numbers without parental permission when using the Internet. We appreciate your cooperation in assisting us to provide a safe and enjoyable online experience for your children.
Users Outside Singapore
The Company is a Singapore company and Company’s business operations are primarily conducted in Singapore. We operate our company and administer this Privacy Policy under applicable laws and regulations of Singapore. If you use our Service from outside Singapore, you are thereby consenting for your personal information to be transferred to, stored in and be processed in Singapore, South Korea and/or in other countries by the Company and/or its Affiliates in the manner described in this Privacy Policy. Your consent to this Privacy Policy followed by your submission of your personal information represents your agreement to such transfer, storage and processing of information.
As described elsewhere in this Privacy Policy, when you submit personal information via our Service, the information is housed in secure databases, equipment and servers located in Singapore, South Korea and/or in other countries. The databases, equipment and servers we utilize may be owned by third party providers.
Users in certain jurisdictions may have a right to access his/her personal information held by the Company and/or its Affiliates. Your right of access to such personal information can be exercised in accordance with applicable laws, rules and regulations.
Company officially notifies that Company does not provide any Services to a European User. If you are a European User, please do not attempt to access Services or to play any game on or through any service of Company. Further, if you newly acquire the nationality, or at any reason at all, by which you become a European User after your using Services, you should notify such fact to Company for our terminating your access to the Services under the condition of the relevant TERMS OF SERVICE or this Privacy Policy.
Please submit any requests for such access to cs@gravitygamehub.com.
Language
The controlling language of this Privacy Policy is English. If you have received a translation into any other language, it has been provided for your convenience only. The English version of this Privacy Policy shall govern to the extent of any inconsistency between the English version and any translated version.
Contact Us
If you have any questions, inquiries, requests, complaints, or comments regarding this Privacy Policy, or have other questions or suggestions about our information practices, please contact us via e-mail at cs@gravitygamehub.com.
Gravity Game Hub (GGH) PTE LTD. All rights reserved.
GRAVITY GAME HUB (GGH) PTE LTD
TERMS OF SERVICE
(Effective Date 1 November 2021)
Gravity Game Hub (GGH) PTE LTD. (“Company,” “we”, “us” or “our”) maintains these Terms of Service (“TOS”) that describes the terms and conditions applicable to the use of our massively multiplayer online role-playing game named Ragnarok Online which can be accessed through a client program operated in personal computer (“PC”) and is operated in a certain hardware environment with such operating system. Ragnarok Online may be accessible through a certain game distribution system (“Game Portal”). Your use of the Ragnarok Online is subject at all times to these TOS, our privacy policy (“Privacy Policy”) and any additional end user license agreements (the “EULA”) which may apply. Any inconsistencies between this TOS, the Privacy Policy or any EULA shall be resolved by the Company in its sole and absolute discretion.
EACH TIME YOU USE OR ACCESS A RAGNAROK ONLINE, YOU AGREE TO BE BOUND BY THESE TOS AND REPRESENT THAT YOU HAVE READ AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN AND AGREE TO BE LEGALLY BOUND BY THEM. IF YOU DO NOT UNDERSTAND OR AGREE TO BE BOUND BY (OR CANNOT COMPLY WITH) THESE TOS, DO NOT USE OR ACCESS THE RAGNAROK ONLINE. YOUR CONTINUED ACCESS AND USE OF RAGNAROK ONLINE SHALL BE DEEMED TO CONSTITUTE YOUR AGREEMENT TO BE LEGALLY BOUND BY THESE TOS, AS THEY MAY BE AMENDED FROM TIME TO TIME. ALSO, IF YOU ARE A MINOR, YOU REPRESENT THAT YOUR REGAL GUARDIAN HAS REVIEWED AND AGREED TO THESE TERMS. ANY REFERENCES HEREIN TO “YOU” AND “YOUR” REFER TO BOTH YOU AND SUCH PERSON AND ENTITY ON WHOSE BEHALF YOU ACT, IF ANY.
PLEASE NOTICE THAT COMPANY DO NOT PROVIDE ANY GAME SERVICE TO USER(S) IN EUROPE EXCEPT FOR “RUSSIAN FEDERATION AND CIS” ( “European User” ). THEREFORE, PLEASE DO NOT ATTEMPT TO PLAY ANY GAME ON OR THROUGH ANY COMPANY’S SERVICES IF YOU ARE A EUROPEAN USER.
Because the Ragnarok Online may be accesible through the Game Portal, both TOS and relevant terms and conditions of a certain Game Portal, rules, policies or guidelines set forth additional conditions that may apply to a Ragnarok Online, (the “Additional Terms”). To the extent there is a conflict between the TOS and any Additional Terms, the Additional Terms will control unless the Company determines otherwise, in its sole and absolute discretion.
(a) License Grant. Subject to the terms and conditions of these TOS, the Privacy Policy and any Additional Terms (each of which are hereby incorporated by this reference), the Company hereby grants to you, excluding European User, a limited, non-exclusive, non-transferable and revocable right and license to: (i) download, install and use the subject Ragnarok Online (excluding source code) on the PC, and (ii) access and use the Ragnarok Online through the Game Portal. The Company may terminate this license without notice in the event you fail to comply with these TOS, the Privacy Policy or any Additional Terms. Upon termination of the license, you must immediately cease accessing and using the Ragnarok Online.
(b) Limitations. The license granted to you is subject to the following limitations. You shall not or permit any other person to:
(i) in whole or in part, (1) modify or create any derivative work of the Company Materials (defined below), other user’s User Content or Ragnarok Online, or (2) copy, photocopy, reproduce, translate, disassemble, reverse engineer, decompile, or otherwise attempt to derive source code, underlying ideas, algorithms, structure, or organization of any Ragnarok Online;
(ii) modify, alter or remove any copyright, patent, confidentiality, trademark and other notices, labels or legends in any Company Materials, other user’s User Content or Ragnarok Online;
(iii) sell, grant a security interest in or transfer reproductions of any Company Materials, other user’s User Content or Ragnarok Online to other parties in any way not expressly authorized herein;
(iv) assign, rent, lease, distribute or license any Company Materials, other user’s User Content or Ragnarok Online to others;
(v) exploit any Company Materials, other user’s User Content or Ragnarok Online, or any of its parts for any commercial purpose;
(vi) use any third-party software to modify any Ragnarok Online;
(vii) use any Ragnarok Online to access, copy, transfer, transcode or retransmit content in violation of third party intellectual property rights; or
(viii) create or maintain, under any circumstance, any unauthorized connections to any Ragnarok Online. All connections to the Ragnarok Online may only be made through methods and means expressly approved by the Company. Under no circumstances will you connect, or create tools that allow you or others to connect, to the proprietary interface or interfaces other than those expressly provided by the Company for public use.
(c) Additional Agreements.
(i) You agree to use the Ragnarok Online only in compliance with these TOS, the Privacy Policy, Additional Terms and applicable rules, laws and regulations, including applicable tax laws.
(ii) By accessing and using the Ragnarok Online, you represent and warrant that you are not prohibited from receiving exports or services under the applicable export laws.
(iii) You agree that by accessing and using the Ragnarok Online you may be exposed to content that you may find offensive, indecent or objectionable and that you access and use the Ragnarok Online at your own risk.
(iv) You agree that if you newly acquire the nationality, or at any reason at all, by which you become a European User after accessing the Ragnarok Online or registering, establishing user accounts of the Ragnarok Online, you shall notify such fact to Company for our terminating your access to the Ragnarok Online under the condition of TOS.
Your failure to comply with the restrictions and limitations listed above and elsewhere in these TOS shall result in immediate (without notice), automatic termination of the license granted hereunder and may subject you to civil and/or criminal liability.
(a) Company Materials. The Company, its licensors and/or certain third parties (as applicable) retain exclusive right, title and interest (including all intellectual property rights) in and to all materials that are part of the Ragnarok Online (including past, present and future versions) (excluding User Content), including, without limitation: graphics; layout; text; images; audio and/or video; designs; advertising copy; logos; domain names; trade names and marks; and service marks; any and all copyrightable material; the “look and feel”; the compilation, assembly and arrangement of the materials of the Ragnarok Online; and all other materials or content made available on the Ragnarok Online (collectively, the “Company Materials”) and such Company Materials are protected from unauthorized use, copying and dissemination by copyright, trademark, patent, publicity and other laws, rules, regulations and international treaties.
(b) Trademark Notice. All words and logos in a Ragnarok Online marked by the ™ or ® symbols are trademarks and service marks of the Company and/or its licensor(s). All rights are reserved. All other trademarks and service marks appearing in the Ragnarok Online are the property of their respective owners. All rights are reserved. Use of any of our trademarks, service marks or names as “metatags” for any purpose other than as expressly authorized in these TOS is strictly prohibited.
(c) Ragnarok Online. The Company and/or its licensors retain exclusive right, title and interest (including all intellectual property rights) in and to all Ragnarok Online, copies thereof, and all error corrections, bug-fixes, patches, updates, derivative works, improvements, modifications thereto (whether made by the Company, its licensors, you, or otherwise), any titles, computer code, themes, objects, characters, character names, stories, dialog, catch phrases, locations, concepts, artwork, character inventories, structural or landscape designs, animations, sounds, musical compositions, audio-visual effects, storylines, character likenesses, methods of operation, moral rights, in-game currency, in-game accessories or incentive points, any related documentation, and “applets” incorporated into the Ragnarok Online. The rights described in the foregoing sentence are the copyrighted work of the Company and/or its licensors and are protected by the copyright laws of the Republic of Korea (“South Korea”), international copyright treaties and conventions, and/or other applicable laws. The Ragnarok Online may contain certain licensed materials, and the licensors of those materials may enforce their rights in the event of any violation of this TOS.
(d) Third Parties. The may be incorporated into, and may incorporate itself, software and other technology owned and controlled by third parties. Any such third party software or technology that is incorporated in the Ragnarok Online falls under the scope of this TOS. Any and all other third party software or technology that may be distributed together with the Ragnarok Online will be subject to you explicitly accepting a license agreement with that third party. You acknowledge and agree that you will not enter into a contractual relationship with the Company regarding such third party software or technology and you will look solely to the applicable third party and not to the Company to enforce any of your rights.
(e) No Additional Rights. Only those licenses expressly set forth in these TOS are granted. No other licenses are granted under these TOS, whether by implication, estoppel, the course of conduct, or otherwise. Nothing in these TOS is intended to transfer any of the rights, title and interest (including all intellectual property rights) from the Company and/or its licensors to you or any third party. If you are ever inadvertently or erroneously held or deemed to be the owner of any such rights, you agree to assign and hereby irrevocably assign to the Company or its licensors, as the case may be, all such rights as of the effective date of these TOS, and agree to execute all documents to implement and confirm the letter and intent of the foregoing.
(f) In-Game Items. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU ARE ONLY LICENSED THE RIGHTS TO ACCESS AND USE THE RAGNAROK ONLINE, AND AS THE COMPANY EITHER OWNS, OR HAS LICENSED, ALL OF THE COMPANY MATERIALS, RAGNAROK ONLINE AND OTHER CONTENT WHICH APPEAR IN THE RAGNAROK ONLINE, THE COMPANY DOES NOT RECOGNIZE ANY PROPERTY CLAIMS OUTSIDE OF THE RAGNAROK ONLINE, OR THE PURPORTED SALE, GIFT OR TRADE IN THE “REAL WORLD” OF ANYTHING RELATED TO THE RAGNAROK ONLINE. SPECIFICALLY, ALTHOUGH YOU MAY ACQUIRE, CREATE, DESIGN, OR MODIFY VIRTUAL IN-GAME CURRENCY (I.E., COINS, CARDS, CASH, TOKENS, POINTS, ETC.), IN-GAME ACCESSORIES, INCENTIVE POINTS OR OTHER GOODS OR SERVICES FOR USE IN THE RAGNAROK ONLINE (COLLECTIVELY, “VIRTUAL ITEMS”), YOU AGREE THAT YOU WILL NOT GAIN ANY OWNERSHIP INTEREST WHATSOEVER IN ANY SUCH VIRTUAL ITEMS. ACCORDINGLY, YOU MAY NOT SELL SUCH VIRTUAL ITEMS FOR “REAL” MONEY OR EXCHANGE VIRTUAL ITEMS, AND DOING SO MAY LEAD TO THE IMMEDIATE (WITHOUT NOTICE), AUTOMATIC TERMINATION OF THE LICENSE GRANTED HEREUNDER, AND MAY SUBJECT YOU TO CIVIL AND/OR CRIMINAL LIABILITY.
IMPORTANT NOTICE: Except as otherwise provided in this TOS or Additional Terms, the Company does not recognize or condone any outside service that may be used for the exchange of Virtual Items that you may accumulate as a result of accessing or using the Ragnarok Online. This includes the exchange of any Virtual Items on third party services including eBay™ or Yahoo!™ Auctions. We do not assume any responsibility for, and will not support, such transactions.
(g) ANY PURCHASES OF VIRTUAL ITEMS DO NOT ENTITLE YOU TO SERVICE IN THE EVENT THAT THE COMPANY CEASES TO OFFER THE RAGNAROK ONLINE FOR ANY REASON, IS ACQUIRED BY A THIRD PARTY OR FILES A NOTICE OF BANKRUPTCY WITH ANY COURT.
You may currently access the Ragnarok Online without establishing a user account (“Account”). We may, however, in the future require Ragnarok Online users to register and establish an Account.
You may allow our Services to interact with Game Portal, which will provide data about you to us. If you choose to connect to Ragnarok Online through the Game Portal, we may collect personal Information from your profile on the Game Portal, such as your name, username, and photographs. You should ensure that you read their terms of service and privacy policies to understand how they treat your data and what data they might share with us. Further, if you are a European User, you should know that Company do not provide any game service to a European User and you have an obligation to notify such fact to Company for our terminating your access to the Ragnarok Online under the condition of TOS.
You must pay the applicable fee for each Ragnarok Online and any available Virtual Items. Where applicable and subject to the applicable payment terms and conditions, you can order Virtual Items by visiting the purchase page in the Ragnarok Online, provide your credit card, PayPal or other applicable billing method information.
In addition to the foregoing, you hereby acknowledge and agree that you shall solely be responsible for and bear all telecommunication expenses, including, telephone charges, Internet connection charges and electricity charges, arising out of your access and use of the Ragnarok Online.
Subject to technical problems and revisions to payment policies which may be instituted by the Company and partners at any time without notice, you may pay for any applicable fees and other charges by major credit card or such other methods expressly authorized in writing by the Company and its partners.
Any dispute arising between you and any third party payment provider (including a credit card company) shall be resolved directly between you and such third party provider. Under no circumstances shall Company be liable for any obligations incurred by you to such third party provider in connection with your access and use of the Ragnarok Online. You agree to indemnify, defend and hold harmless Company, its licensors, affiliates, employees, officers, and directors from all claims for liabilities, losses and expenses, including reasonable attorneys’ fees, from third parties arising from such dispute.
You have the right to cease accessing and using any Ragnarok Online at any time. You understand and agree that unless otherwise expressly provided for in this TOS, the cessation of access and use of the Ragnarok Online is your sole right and remedy with respect to any dispute, including, but not limited to, any related to, or arising out of: (i) any term of this TOS or the Company’s enforcement or Ragnarok Online of this TOS, (ii) the Company Materials and other content available through the Ragnarok Online, (iii) your ability to access and/or use the Ragnarok Online and/or (iv) the amount or type of fees, surcharges, applicable taxes, billing methods, or any change to the fees, applicable taxes, surcharges or billing methods.
Without limiting any other remedies, we may limit, suspend, terminate, modify or delete your access to the Ragnarok Online (or any portion thereof) at any time if you are, or we suspect that you are an European User or you fail to comply with any of this TOS, the Privacy Policy or Additional Terms with or without notice to you. If the Company terminates your access to the Ragnarok Online, you may lose your user ID as well as any benefits, privileges, Virtual Items and User Content associated with the subject Ragnarok Online, and we are under no obligation to compensate you for any such losses or results.
Moreover, no online time or other credits will be provided to you or converted to cash or other form of reimbursement, and you will have no further access to the subject Ragnarok Online (including all Virtual Items). Moreover, except as otherwise provided in this TOS or Additional Terms, you will not have the right to transfer, sell, or assign any Virtual Items to anyone else. Under no circumstances shall Company be responsible for storing any User Content and other information following suspension, termination, modification or deletion of your access to the Ragnarok Online.
WE RESERVE THE RIGHT TO TERMINATE YOUR ACCOUNT WITHOUT ANY NOTICE if your account has not been accessed for more than 180 days. In such event, you will no longer be able to access and/or use the Services using the terminated account. Any Virtual Money and/or Virtual Goods associated with the terminated account will also be deleted, and no refund will be offered to you with respect to such Virtual Money or Virtual Goods deleted.
We reserve the right to stop offering and/or supporting a Ragnarok Online at any time, at which time your license to access and use the specific Ragnarok Online will automatically be terminated without further action. In such event, we shall not be required to provide refunds, benefits or other compensation to you.
There may also be times when our Services or any part thereof are not available for technical or maintenance related reasons, whether on a scheduled or unscheduled basis. You agree that Company has no responsibility and is not liable for unavailability of the Services or any part thereof, any loss of materials, data, transactions or any other information or materials caused by such system outages, or other losses whatsoever resulting from such system outage.
ALL FEES AND CHARGES YOU INCURRED IN PURCHASING VIRTUAL ITEMS ARE NON-REFUNDABLE. YOU ACKNOWLEDGE AND AGREE THAT WE ARE NOT REQUIRED TO PROVIDE A REFUND TO YOU FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE ANY MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN WE STOP OFFERING AND/OR SUPPORTING ANY RAGNAROK ONLINE AVAILABLE TO YOU.
The Company does not solicit submissions, creative materials, ideas or suggestions other than those the Company may specifically request. Any communications or materials you transmit to the Company by e-mail or otherwise including, without limitation, data, questions, feedback, comments, ideas, images, writings, music, sounds, audiovisual effects, artwork, design elements, graphics, suggestions, concepts, biographical information, notes or chat or message postings, will be treated as non-confidential and non-proprietary except as otherwise described in the Privacy Policy. As part of a Ragnarok Online, the Company may invite you to participate in blogs, message boards, contests, sweepstakes, forums and other functionality and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute or broadcast content and materials to the Company and/or to or via a Ragnarok Online, including, without limitation, text, writings, photographs, graphics, comments, suggestions or personally identifiable information or other material (collectively, excluding Company Materials not created by you, “User Content”). You agree that your User Content is wholly original with you and you exclusively own the rights to your User Content, including the right to grant all of the rights and licenses in these TOS without the Company incurring any third party obligations or liability arising out of its exercise of the rights thereto granted herein by you.
You hereby grant to the Company the unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, fully-paid and royalty-free right and license to host, use, copy, distribute, reproduce, disclose, sell, re-sell, sub-license, display, perform, transmit, publish, broadcast, modify, delete, make derivative works from, retitle, reformat, translate, archive, store, cache or otherwise exploit in any manner whatsoever, all or any portion of your User Content to which you have contributed, for any purpose whatsoever, in any and all formats; on or through any and all media, software, formula or medium now known or hereafter known; and with any technology or devices now known or hereafter developed and to advertise, market and promote same. You further agree that the Company is free to use any ideas, information, concepts, know-how or techniques contained in any User Content you send to the Company, for any purposes whatsoever, including, without limitation, developing, producing, marketing and otherwise exploiting products and/or services using such User Content, and without remuneration of any kind. You further perpetually and irrevocably grant the Company the unconditional right to use and exploit your name, persona and likeness included in any User Content and in connection with any User Content, without any obligations to you. Except as prohibited by law, you waive any rights of attribution and/or any so-called moral rights you may have in any User Content you submit, even if such User Content is altered or changed in a manner not agreeable to you.
The Company has no obligation to monitor or enforce your intellectual property rights to your User Content but has the right to protect and enforce its licensed rights to your User Content, including, without limitation, by bringing and controlling actions in your name and on your behalf (at the Company’s cost and expense, to which you hereby consent and irrevocably appoint the Company as your attorney-in-fact, with the power of substitution and delegations, which appointment is coupled with an interest). You also agree and understand that the Company is not obligated to use User Content and that you will not receive any additional consideration or compensation for your User Content or for any exploitation thereof.
You acknowledge and agree that your communications with other users via any channel of communication in a Ragnarok Online is public and not private, and that you have no expectation of privacy concerning your access and use of a Ragnarok Online. You acknowledge that personal information that you communicate in a Ragnarok Online may be seen and used by others and result in unsolicited communications, therefore we strongly encourage you not to disclose any personal information about yourself in your public communications in a Ragnarok Online. You are solely responsible for these communications and their legality under all applicable laws and regulations. Company is not responsible for information that you choose to communicate to other users in a Ragnarok Online, or for the actions of other users. For information regarding Company’s use of information collected in connection with the Ragnarok Online, please refer to the Privacy Policy.
You agree that you will be personally responsible for your access and use of the Ragnarok Online and for all of your User Content and online activity in connection with the Ragnarok Online, and that you will indemnify and hold harmless the Company, its licensors, affiliates, employees, officers, and directors from all claims for liabilities, losses and expenses, including reasonable attorneys’ fees, from third parties arising from such use, User Content and activity. Specifically, you agree to comply with these TOS, all applicable laws, rules and regulations governing the disclosure and use of third party property, including, without limitation, any and all intellectual property rights. Moreover, you agree not to engage in any of the following:
(a) Post, transmit, promote, or distribute illegal content.
(b) Harass, threaten, abuse, disparage, libel, slander, embarrass, or engage in any other disruptive behavior involving another user or Company or affiliate’s employee or agent.
(c) Transmit or facilitate distribution of content that is harmful, abusive, racially or ethnically offensive, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy or publicity rights, or in a reasonable person's view, objectionable.
(d) Infringe upon the intellectual property rights of Company or any third party.
(e) Alter, delete or cancel any user profile information or User Content.
(f) Disrupt the flow of chat in chat rooms with vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting, using ALL CAPS in an attempt to disturb other users, “spamming” or flooding or posting repetitive text.
(g) Impersonate another person, indicate that you are a Company or affiliate employee or agent, or attempt to mislead users by indicating that you represent Company or any of Company’s licensors or affiliates.
(h) Impersonate another person, indicate that you are a Company or affiliate employee or agent, or attempt to mislead users by indicating that you represent Company or any of Company’s licensors or affiliates. Company employees will NEVER ask for your password. DO NOT give your password, secret answers, or billing information out to anyone. .
(i) Upload any content that you do not own or have the right to freely distribute.
(j) Engage in or promote or encourage any illegal or fraudulent activity including hacking, cracking or distribution of counterfeit software, or identity theft.
(k) Upload files or display URLs that contain a virus or corrupted data.
(l) Post messages for any purpose other than personal communication, including, without limitation, advertising, promotional materials, chain letters, pyramid schemes.
(m) Make any commercial use of the Ragnarok Online, including using the Ragnarok Online as an Internet dating service website, use at a cyber café, computer gaming center or any other location-based site without the express written consent of Company.
(n) Improperly use in game support or complaint buttons or make false reports to Company.
(o) Use or distribute “auto” software programs, “macro” software programs or other “cheat utility” software program or Ragnarok Online.
(p) Modify, reproduce, distribute, delete or create derivative works of the Ragnarok Online, Company Materials or any User Content displayed therein, or any component thereof.
(q) Attempt (or authorize, encourage or support others’ attempts) to circumvent, reverse engineer, decrypt, break or otherwise alter or interfere with the Ragnarok Online or any component thereto.
(r) Solicit or attempt to solicit, and post or communicate any user’s personal information.
(s) Interfere with, hack into or decipher any transmissions to or from the servers running the Ragnarok Online.
(t) Exploit any bug in any Ragnarok Online or in any Company product to gain unfair advantage in a game or exploit it for commercial purposes. You agree not to communicate the existence of any such bug (either directly or through the public posting) to any other user or third party.
(u) Attempt to play any game on or through any service that is not controlled or authorized by Company. You will not participate in any online service that provides online features or game play for a game that is not authorized by Company. Please notice that Company do not provide any game service to a European User. Therefore, do not attempt to play any game on or through any service if you are a European User.
(v) Do anything that interferes with the ability of other users to enjoy playing a game and using the Ragnarok Online or that materially increases the expense or difficulty of Company in maintaining the Ragnarok Online for the enjoyment of all its users.
(w) Sell, purchase, gift or exchange Virtual Items for “real” money except as otherwise provided in this TOS or Additional Terms.
(x) Copy, sell, assign, lease, license or grant a security interest in the Ragnarok Online or any part thereof (including Company Materials and Virtual Items).
(y) Modify or remove any copyright, patent, confidentiality, and other notices, labels or legends in the Ragnarok Online.
(z) Host, provide or develop matchmaking services for a game or intercept, emulate or redirect the communication protocols used by Company or its licensors in any way, including, without limitation, through protocol emulation, tunneling, packet sniffing, modifying or adding components to a game, use of a utility program or any other techniques now known or hereafter developed, for any purpose, including, but not limited to, unauthorized network play over the Internet, network play utilizing commercial or non-commercial gaming networks or as part of content aggregation networks.
(aa) Attempt to gain and maintain any unauthorized connections to a Ragnarok Online. All connections to a game and/or the Ragnarok Online may only be made through methods and means expressly approved by Company. Under no circumstances will you connect, or create tools that allow you or others to connect, to a game’s proprietary interface or interfaces other than those expressly provided by Company for public use.
(bb) Interfere or attempt to interfere with the proper functioning of the Ragnarok Online or connect to or use the Ragnarok Online in any way not expressly permitted by this TOS.
(cc) Use the Ragnarok Online in connection with any violation of any applicable laws, rules or regulations, or do anything that promotes the violation of any applicable laws, rules or regulations.
If you encounter another user who is violating any of the items described in the Online Conduct list above, please report them to cs@gravitygamehub.com.
(a) Terms of Service. The Company may, from time to time, modify, amend, or supplement these TOS and post those changes on the TOS page. Such modifications or supplements shall be effective immediately upon posting in the Ragnarok Online. You are responsible for periodically checking the Ragnarok Online for changes to the TOS. If you do not agree to be bound by (or cannot comply with) the TOS as modified or supplemented, you agree that your sole remedy is to cease using the Ragnarok Online. Your continued access and use of any Ragnarok Online constitutes your agreement to be bound by the modified TOS.
(b) Changes. The Company reserves the exclusive right and may, at any time and without notice and liability to you, modify, supplement, suspend or discontinue (collectively, “Changes”) the Ragnarok Online, whether temporarily or permanently, in whole or in part. Any such Change shall be effective immediately upon notice by posting on the Ragnarok Online or these TOS, or by any other method of notice the Company deems appropriate. Any access or use of the Ragnarok Online after such notice of Change, constitutes acceptance by you of such Change. Temporary interruptions in the availability of the Ragnarok Online may occur from time to time as normal events. You agree that neither the Company nor any of its affiliates, licensors, agents, or employees is liable to you or any third party for any revision, supplement, suspension, or discontinuation of the Ragnarok Online, and termination of any license. The Ragnarok Online may include technical inaccuracies, typographical errors or may enable you to access or download harmful or malicious code introduced onto the Internet by third parties. The Ragnarok Online is made available internationally and may contain references to products, programs and services of the Company /or its licensors that are not available in your location. Such references do not imply that the Company or its licensors intend to make available such products, programs or services in your location.
(c) Ragnarok Online. The Company and/or its licensors may deploy or provide patches, updates, upgrades, error corrections, bug-fixes, modifications and additional features or functions to any Ragnarok Online that must be installed for you to continue accessing and using the Ragnarok Online. The Company and/or its licensors may upgrade or update the Ragnarok Online remotely, including, without limitation, the Ragnarok Online residing on the your machine, without your knowledge or consent, and you hereby grant to the Company and its licensors your consent to deploy and apply such patches, updates, upgrades, error corrections, bug-fixes, and modifications, and additional features or functions to the Ragnarok Online. The Company has no obligation to make available to you any subsequent versions of the Ragnarok Online. You may have to enter into a renewed version of these TOS, in the event you want to download, install or use a new version of the Ragnarok Online.
YOU EXPRESSLY AGREE THAT THE USE OF THE RAGNAROK ONLINE AND THE INTERNET IS AT YOUR SOLE RISK. THE RAGNAROK ONLINE, THIRD-PARTY SERVICES AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY PROVIDES THE RAGNAROK ONLINE ON A COMMERCIALLY REASONABLE BASIS AND DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE RAGNAROK ONLINE AT TIMES OR LOCATIONS OF YOUR CHOOSING, OR THAT THE COMPANY WILL HAVE ADEQUATE CAPACITY FOR THE RAGNAROK ONLINE AS A WHOLE OR IN ANY SPECIFIC GEOGRAPHIC AREA. YOUR ACCESS AND USE OF THE RAGNAROK ONLINE IS AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH ACCESS OR USE.
YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH THE COMPANY OR ITS LICENSORS IS TO STOP ACCESSING AND USING THE RAGNAROK ONLINE. YOU ACKNOWLEDGE AND AGREE THAT IN NO EVENT WILL THE COMPANY, ITS LICENSORS OR ITS AFFILIATES BE LIABLE FOR ANY ACT OR FAILURE TO ACT BY THEM OR ANY OTHER PERSON REGARDING CONDUCT, COMMUNICATION OR CONTENT ON THE RAGNAROK ONLINE OR THE ACCESS OR USE THEREOF. MOREOVER, IN NO CASE SHALL THE COMPANY’S OR ITS LICENSORS', AFFILIATES’, EMPLOYEES', OFFICERS', OR DIRECTORS' (COLLECTIVELY, “COMPANY AFFILIATES”) LIABILITY TO YOU EXCEED THE AMOUNT THAT YOU PAID TO THE COMPANY FOR THE SUBJECT RAGNAROK ONLINE. FURTHERMORE, IN NO CASE SHALL THE COMPANY, ITS LICENSORS OR AFFILIATES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF PROFITS, DATA, USE, GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSS) ARISING FROM YOUR ACCESS AND USE OF ANY RAGNAROK ONLINE, THE INTERNET OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR ACCESS AND USE OF OR USERSHIP, WHETHER BASED ON WARRANTY, PRODUCT LIABILITY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT THE COMPANY OR ANY COMPANY AFFILIATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS, THE COMPANY’S AND COMPANY AFFILIATES' LIABILITY SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW. THE COMPANY DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY THIRD PARTY PRODUCT OR SERVICE OFFERED THROUGH RAGNAROK ONLINE AND WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
For the convenience of our user, a Ragnarok Online may provide certain links to websites provided by third parties. The Company is not responsible for the content of any other website linked to or from a Ragnarok Online. If you link to another website, you leave the subject Ragnarok Online and you do so entirely at your own risk. The Company provides links from a Ragnarok Online to other sites solely as a convenience to you and in no way should this be interpreted as a referral or endorsement of any content, sponsor or owner of any other website. THE COMPANY DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS EXPRESS OR IMPLIED AS TO ANY SUCH LINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, AS TO ACCURACY, OWNERSHIP, VALIDITY OR LEGALITY OF ANY CONTENT OF A LINKED WEBSITE.
You agree to defend, indemnify and hold harmless the Company and its licensors, affiliates, employees, officers, and directors from all claims for liabilities, losses and expenses, including reasonable attorneys' fees and costs, from third parties arising from: (a) any breach of these TOS, the Privacy Policy, Additional Terms or any applicable rules, laws or regulations, whether or not referenced herein, (b) in connection with your access and use of the Ragnarok Online, (c) violation of any rights of any third party, (d) use or misuse of the Ragnarok Online, or (e) communication spread by means of the Ragnarok Online. The Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you.
The Ragnarok Online is made accessible, operated and controlled from the Company in Singapore. The laws of the Singapore, without regard to conflicts of law provisions, will apply to all matters arising out of or in connection with the Ragnarok Online and your access use thereof.
You are solely responsible for your interactions with other users of the Ragnarok Online. If you have a dispute with one or more users of any Ragnarok Online, you release us (and its licensors, affiliates, employees, officers, directors, contractors, agents, third party suppliers, licensors and third party partners) from claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in connection with such disputes.
You acknowledge that the rights granted and obligations made hereunder to the Company are of a unique and irreplaceable nature, the loss of which shall irreparably harm the Company and which cannot be replaced by monetary damages alone so that the Company shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. You irrevocably waive all rights to seek injunctive or other equitable relief and agree to limit your claims to claims for money damages (if any).
The information provided through the Ragnarok Online is not intended for distribution to or use by any person in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject the Company to any registration requirement within such jurisdiction or country. The Company makes no representation or warranty that any material on the Ragnarok Online is lawful in every jurisdiction from which such content can be accessed, or is available for use in all jurisdictions. If you access or use the Ragnarok Online, you are responsible for compliance with all applicable local laws.
THE PERSONS WHO REACH THE AGE (“COMPETENT AGE”) TO GIVE VALID CONSENT UNDER HIS/HER RELEVANT NATIONAL LAW CAN ONLY USE OUR RAGNAROK ONLINE. FURTHER, THE RAGNAROK ONLINE IS INTENDED FOR USE BY PERSONS AGED 20 AND OVER. BY ACCESSING AND USING ANY RAGNAROK ONLINE, YOU REPRESENT AND WARRANT THAT YOU ARE 20 OR OLDER, AND THAT YOU AGREE TO AND TO ABIDE BY ALL OF THE TERMS AND CONDITIONS OF THESE TOS, THE PRIVACY POLICY AND ADDITIONAL TERMS. MOREOVER, IF YOU ARE BETWEEN 20 AND THE COMPETENT AGE, YOU REPRESENT AND WARRANT THAT YOU HAVE YOUR PARENT OR LEGAL GUARDIAN’S PERMISSION TO ACCESS AND USE THE RAGNAROK ONLINES. IF YOU ARE UNDER THE AGE OF 20 OR BETWEEN THE AGE OF 20 AND THE COMPETENT AGE BUT DID NOT HAVE YOUR PARENT OR LEGAL GUARDIAN’S PERMISSION TO THE ACCESS AND USE THE RAGNAROK ONLINES, THE COMPANY MAY IMMEDIATELY (WITHOUT NOTICE) TERMINATE THE LICENSE GRANTED HEREUNDER.
The Company takes claims of infringement of intellectual property rights and violation of rights of privacy or publicity very seriously. If you believe that any of the material that is or was in any Ragnarok Online infringes or has infringed any rights, including copyrights or trademarks, owned by you, or by an owner for which you are authorized to act, please contact us at cs@gravitygamehub.com.
The Company is committed to respecting your privacy and the confidentiality of your personal data. The Privacy Policy sets out how the Company may use your personal data, the traffic data and the content contained in your communication(s). If you object to your information being used in the way set out in the Privacy Policy, your sole remedy is to cease accessing and using the Ragnarok Online.
In the event the Company decides, in its sole and absolute discretion, to give notice to a user regarding the termination of the licenses granted herein, revisions to payment policies, or any Changes, it may do so via email, telephone call, posting in the Ragnarok Online or these TOS, or such other method of notice the Company deems appropriate. Where Company decides to give such notice, any access or use of any Ragnarok Online after delivery of such notice constitutes acceptance by you of the noticed action.
The Ragnarok Online may be subject to international rules that govern the export of software. You shall comply with all applicable international and national laws that apply to the Ragnarok Online as well as end-user, end-use and destination restrictions issued by national governments.
If any provision of these TOS is held to be invalid or unenforceable, that provision will be deemed to be restated to reflect as nearly as possible the original intention in accordance with applicable law, and the remainder of the TOS will remain in full force and effect. The TOS, the Privacy Policy and Additional Terms (if applicable) constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Nothing in the foregoing sentence shall exclude or restrict the liability of you arising out of fraud or fraudulent misrepresentation. Any waiver of any provision of the TOS will be effective only if in writing and signed by the Company. The failure of a party to assert any right under these TOS shall not be considered a waiver of that party's right and such right will remain in full force and effect. In addition, the TOS, any Additional Terms and the Privacy Policy, including the Company’s enforcement of those policies, are not intended to confer, and do not confer, any rights or remedies upon any person. The original English version of these TOS may have been translated into other languages. In the event of inconsistency or discrepancy between the English version and any other language version, the English language version shall prevail. You are not allowed to assign the TOS or any rights hereunder. The Company is allowed at its sole discretion to assign the TOS or any rights hereunder to any third party, with giving prior notice to you.
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If you have any questions, complaints, or comments regarding these TOS, or have other questions or suggestions about the Ragnarok Online, please contact us via e-mail at cs@gravitygamehub.com.
Gravity Game Hub (GGH) PTE LTD. All rights reserved.
An online contest where you cosplay varying characters from the massive multiplayer online game, Ragnarok Online. Joining the contest will consist of submitting both a photo and a Tiktok type video of you cosplaying your favorite Ragnarok Online character/NPC. The contest is ONLY applicable for those residing in the Philippines and the contestants need to pass through The Three (3) Trials:
First Trial: Midgard: Open to all aspiring Ragnarok Online cosplay contestants by uploading their photos and gathering Like icons [👍] on their uploaded photos. After uploading, they will register themselves to the official Ragnarok Online Registration Site. The Top 20 highest will go to the Second Trial in Asgard!
Second Trial: Asgard: Where the Top 20 shall submit their 20 to 30 second performance cosplay video, in portrait or landscape layout, and in MP4 format (it can be presented via Tiktok style or similar) to be judged.
Final Trial: Valhalla: Where the Top 10 are chosen and the winners announced on the event day itself. An online polling will be conducted as well to add to their current scores.
• Open to all cosplayers of legal age (18 and above).
• Must have a Facebook Account.
• Submissions by proxy are NOT allowed. We will only accept entries directly from the contestants themselves.
• Cosplay photos and videos must feature themselves as solo, with no other companions included.
• Cosplay character/costume has to be the same in both photo and video submitted.
• Characters/NPC and Equipment must be based or referenced from the official Ragnarok Online website [Click on LINK to website]. However, feel free to be as creative as you can with materials available to you.
• Participants are also encouraged to be creative with their photos and video using practical effects, performance, digital effects or filters.
• Multiple entries using one account are not allowed. Only ONE (1) entry per account/person is allowed.
• Registered cosplay must be General Patronage in rating, and shall not depict any form of obscenity, political messages or endorsements, hate symbols and/or speech, excessive blood and gore.
• Cosplay.ph, CBZN Corp and Gravity Game Hub reserve the right to disqualify entries that do not follow the requirements or are deemed unsuitable for the contest.
• All participants shall retain ownership of the material they submitted. However, Cosplay.ph, CBZN Corp and Gravity Game Hub will have the right to publish the photos and videos for promotional purposes without any financial compensation other than due acknowledgement.
• Cosplay.ph, CBZN Corp and Gravity Game Hub, and its employees, and their relatives up to the 2nd degree of affinity or consanguinity are disqualified from participating in the competition.
January 15, 2022 to January 31, 2022 (11:59PM)
1. Contestants must post their photo entry on their own Facebook. The photo description must include your character name and hashtag: #rocosplayassembly2022. Your photo MUST BE set to PUBLIC viewing and must be posted between January 15, 2022 to January 31, 2022 (11:59PM) timeframe. You can view a Facebook sample entry here for PC Desktop or here for Mobile.
2. Be sure that your choice of characters MUST BE based and referenced from the OFFICIAL RAGNAROK ONLINE site provided at this LINK
3. After uploading your photo in your Facebook account, register your entry at our Online Registration Form and make sure to include the link of your Facebook Entry.
4. Upon upload, contestants can now promote their entries and ask their friends and followers to react with a Like icon [👍]. Only LIKE Reacts will be counted!
5. The top 20 highest LIKE reactions will be chosen on January 31, 2022 (11:59PM)! The chosen finalists will be notified via email starting Feb 1, 6PM and have 24 hours to respond. Failure to respond would result in your slot to be given to the next available contestant with the highest number of LIKES.
February 1, 2022 – February 3, 2022 (10PM)
1. The top 20 Finalists will now create a video of their submitted cosplay character (you may use any video editing software or platform).
2. Please be reminded that your cosplay character in both photo and video MUST BE the same. Minor improvements are allowed but major changes in costume, attire and character are not.
3. Videos may be in portrait or landscape mode and must be within 20 to 30 seconds. Please be reminded that once we present it, there might be black bars on the sides or top/bottom of the video if it does not fit our standard 1280 x 720 pixel video presentation layout. Video must be in MP4 format only.
4. The submitted videos will be streamed on Facebook. To prevent any copyright strikes that may occur, please use music from the official Ragnarok Music Library [LINK].
You may resample said audio from the library to your liking that would match your video presentation. You can also check for yourself if your video would have any copyright strikes by clicking on our Copyright Strike Checker Tutorial at this [LINK].
5. Additional sound effects (slash sounds, explosions) and video effects/filters are allowed.
6. To submit your video, please send via downloadable link to the Contest Team email hello@cosplay.ph with the subject title Ragnarok Online Video Entry Top 20. A confirmation reply will be emailed back to you within 10 hours or less, if successfully received. We will accept video submissions until 10PM on February 3rd.
7. The Top 20 Finalist entries will be pre-judged by our guest judges and the Top 10 Finalists will be notified before 8PM on February 4, 2022 by email and/or phone call.
February 5, 2022
1. The top 10 Finalist videos will be presented at our event and each contestant will be interviewed by our judges. All contestants are required to be in their cosplay costume, and has to be the same as their submitted photo and video during the interview.
2. A live polling will be conducted during the show where the audience will vote for their favorite cosplayer. The resulting ranking will add to their current scores.
3. Winners will be announced at the Awarding portion of the event.
• Judges Score 90%
• Live Audience Likes React 10%
Judge Score Breakdown (90%)
• Costume Accuracy: 20% (How close you cosplay is compared to your choice reference)
• Craftsmanship: 20% (How creative you are in making your costume as close to your choice reference)
• Video Presentation: 20% (How good you are in presenting yourself via video you submitted)
• Overall Performance: 30% (How good your Costume Accuracy, Craftsmanship and Presentation has blended together)
Live Audience Likes React (10%)
• The number of Likes on the photo presented in the top 10 Finalists Facebook Album will determine the ranking of each contestant. The ranking and its equivalent scores are as follows:
○ Rank 01 = 10 points
○ Rank 02 = 9 points
○ Rank 03 = 8 points
○ Rank 04 = 7 points
○ Rank 05 = 6 points
○ Rank 06 to 10 = 3 points
1. Best Male: Php 30,000.00
2. Best Female: Php 30,000.00
3. Best NPC/Monster: Php 30,000.00
4. Best in Video Presentation: Php 30,000.00
5. Voters Choice: Php 15,000.00
6. Rank 6 to 10 Finalists: Php 3,000.00 each (Total Php 15,000.00)